All our service provision is in conjunction with CQC policies and protocols and operates to national frameworks and standards. Through our job application and interviewing process, we ensure that all Transsecure staff are highly approachable, friendly, compassionate and will treat every individual with the upmost respect and dignity.
In all cases least restrictive practice will be utilised in a professional and needs led basis. In situations where management of violence and aggression is necessary, this will be done by highly trained staff using approved techniques and equipment. Our vehicles are specially adapted for all eventualities ensuring the individual’s dignity whilst maintaining all aspects of a person’s safety plan. All techniques and equipment used are in conjunction with the NICE 2015 guidelines for managing violence and aggression within a mental health/health setting.
We at Transsecure understand that details such as estimated time of arrival and projected costings are often required immediately; therefore we use a quick and efficient system that means our customers will receive this information during their booking enquiry. We will also provide updates throughout the journey and provide a comprehensive overview once the journey has been completed.